Shipping policy

Free Shipping to UK Addresses
We offer free standard shipping on all orders to United Kingdom addresses.

Order Processing Time

  .Orders typically ship within 1-4 days of payment confirmation

  .This is our order processing time (time to prepare and dispatch your order)

Delivery Time

  .Delivery time: 7-10 business days after dispatch

  .Total estimated time from order to delivery: 8-14 days

Shipping Process

 1. Order placed → Payment confirmed

 2. Processing (1-4 days): Order prepared and dispatched from our warehouse

 3. Shipping (7-10 business days): In transit to your UK address

 4. You receive shipping confirmation with tracking information

 5. Package delivered to your address

Shipping Restrictions

  .We only ship to addresses within the United Kingdom

  .We do not ship to PO Boxes, APO/FPO addresses, or international destinations outside the UK

  .Shipping to remote UK locations may take longer than estimated

Tracking Information

  .You will receive a shipping confirmation email with tracking information once your order is dispatched

  .Tracking updates are provided by the carrier

Important Notes

  .All delivery times are estimates and not guaranteed

  .Delivery may be delayed during holidays, peak seasons, or due to carrier delays

  .We are not responsible for delays caused by customs processing or events outside our control

  .Once dispatched, delivery is managed by our shipping partners

Missing or Delayed Packages
If your package has not arrived within 15 business days (3 weeks) from the shipping date, please contact us at support@kelvc.uk and we will investigate with the carrier.

Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer. Address corrections may result in additional delays.